Refund Policy
Effective date: September 9, 2026
Global Nurse Prep sells digital educational products that are delivered immediately after purchase. Because digital files and online exam access cannot be physically returned, purchases are normally final after a download link is supplied or exam access is claimed or used.
A refund or replacement will nevertheless be considered when:
- the customer was charged twice for the same order;
- the delivered file is corrupt, incomplete, or materially different from the product description, or online exam access materially fails, and Global Nurse Prep cannot provide a working replacement or restore access;
- the customer purchased the wrong Global Nurse Prep product and contacts support before downloading files or claiming online exam access;
- a refund is required by applicable law; or
- Global Nurse Prep LLC or its payment provider determines that a refund is appropriate, including for fraud or chargeback prevention.
A change of mind, examination outcome, failure to review the product description, inability to use a standard PDF or ZIP reader or a supported web browser, or purchase for an unauthorized sharing or organizational purpose does not ordinarily qualify for a refund.
Request procedure
Email info@globalnurseprep.com within 14 days of purchase. Include the order number, product, purchase email, and a concise explanation. Do not email payment-card details or sensitive personal information.
Global Nurse Prep LLC may first offer technical assistance, a replacement file, or an exchange where that fully resolves the issue. Approved refunds are returned through the original payment method by Stripe. Financial institutions may require additional processing time.
This policy does not limit mandatory consumer rights. Stripe or a card network may also issue or require a refund within its authority even when this policy would not otherwise require one.